At DermaSpark, we believe in empowering our clients with clear, reliable information every step of the way.
Our Frequently Asked Questions are here to provide quick answers about our equipment, services, training, financing options, and ongoing support. Whether you’re a clinic owner, a solo practitioner, or exploring ways to grow your practice, you’ll find the details you need to make informed decisions and get the most out of your partnership with DermaSpark.
General
Absolutely. Every medical device sold by DermaSpark is licensed by Health Canada in full compliance with Canadian regulations.
Yes. Every electrical device sold by DermaSpark is CSA approved in full compliance with safety regulations.
No. DermaSpark serves strictly Canadian clinics.
The simplest and most cost-effective way to order supplies is through the DermaSpark App, which can be found in your app store (for Android & iOS), free of charge. You can also contact us to place your order:
- Send us an email at Contact@DermaSpark.com
- Or call us toll-free at 1-866-237-0849
Financing
DermaSpark offers various financing plans with zero interest designed to assist clinics’ owners in the best possible way.
Yes! In DermaSpark, we believe in solo entrepreneurs and promise to support you at every step of your journey. Our in-house financing plans are customisable to accommodate your specific needs.
We’re proud to offer 0% interest financing to empower Canadian businesses to grow and invest in elevating their practice.
Training and Education
Yes. Full training is included with the cost of the machine. Our expert trainers will provide comprehensive training for you and your staff to ensure your team is fully qualified to provide safe and effective treatments.
Yes. After successfully completing the training program, you’ll receive an official DermaSpark certificate that celebrates your achievement and provides a meaningful credibility signal for your clinic.
Training sessions are usually in-person and can be done either at your clinic or at one of DermaSpark’s training centres in Vancouver, Calgary, Montreal, and Mississauga.
DermaSpark offers ongoing refresher training sessions and re-training of new employees based on the clinic’s request and upon trainer’s availability.
High-quality training and product education are two of the most important pillars of DermaSpark’s customer support. We believe that ongoing training and education are key factors to your success with the machine. To that end, DermaSpark developed several training and education channels to help you get the most out of your equipment:
- In-clinic hands-on training
- Regular in-person training seminars in the DermaSpark office
- Periodic online training webinars
- Training & Protocol guides for users
- DermaSpark Academy online training portal
- And more
Marketing & Technical Support
DermaSpark provides a comprehensive package of marketing materials with the purchase of the equipment. The package includes both printed and digital assets, posts for social media, B&A pictures, clients’ brochures, website page integration, clinical documents and much more. Our marketing support is continually evolving and improving as we develop new assets and content on a regular basis.
Yes, we can! We’ll provide you with an initial package of posts for social media to help you advertise your exciting new treatment. In addition, DermaSpark is investing considerable resources in creating original content for its social media pages, which can be used by clinics to promote their services.
Of course! Open house events are a great way to promote your services and attract new clients in your community. We will work with you to coordinate and customize the event activities to your needs (such as product demonstration, short presentation, Q&A session, etc.) and to make sure your clients are curious and satisfied.
Should you experience any technical issues with your device(s), our dedicated team will work with you to resolve them quickly and efficiently. We’ll assess the problem, create a repair plan, and, if needed, provide an overnight loaner device so your clinic can stay on schedule.
The manufacturer’s warranty covers any electrical or mechanical malfunctions inherent to the equipment such as a handpiece failure, defective power supply, or software issue. The warranty does not cover damage resulting from negligence, misuse, or accidents. For instance, if the device is dropped or otherwise misused, repairs would be the owner’s responsibility.
Have a question not answered here? Get in touch, we would be happy to hear from you!
