Getting more value from Dermalux LED Phototherapy, such as Tri-Wave MD and Flex MD, starts with a clear plan for how patients will experience it. That means identifying suitable treatment pathways, explaining the purpose of each session, pricing the service appropriately and making follow-up easy to book.
In the webinar Maximizing Dermalux, Tri-Wave MD and Flex MD, in Your Clinic: Patient Outcomes, Utilization & Practice Growth, Melissa Williams, introduced as Dermalux’s Head of Global Education, joins Kate Monteith-Ross of The Clinic by La Ross to discuss how she integrates LED phototherapy into her practice.
For Canadian clinic owners, the conversation offers practical ideas for improving device utilization, strengthening patient relationships and developing recurring revenue. Here are six lessons to apply to your own clinic.
Watch the full Dermalux clinic growth webinar
Watch the approximately 67-minute discussion below, or continue reading for the key takeaways.
Watch on YouTube. The clinical experiences and business results discussed are those reported by the speakers.
How can clinics get more value from Dermalux?
Build LED phototherapy into appropriate treatment plans, explain its role during consultations, offer clearly defined maintenance options, train the whole team, and measure revenue alongside treatment costs and capacity. The opportunity depends on consistent use and patient value.
What is Dermalux Tri-Wave MD and Flex MD LED phototherapy?
Dermalux Tri-Wave MD and Flex MD are professional LED phototherapies systems that use blue 415 nm, red 633 nm, and near-infrared 830 nm light. This approach is also known as photobiomodulation. DermaSpark’s Dermalux range includes the Tri-Wave MD and Flex MD, giving clinics options for different spaces and treatment workflows.
The webinar explores LED’s role in skin treatment plans and pre- and post-procedure care. Kate shares examples from her clinical practice, including surgical recovery and combination treatments. These examples illustrate her approach; treatment selection, timing, and suitability must follow the device’s applicable Canadian indications, manufacturer guidance, and the treating professional’s assessment.
1. Start with better patient consultations
A patient may arrive asking for a particular treatment, but a useful consultation explores the outcome they want and the practical realities of their care. In the webinar, Kate emphasises listening, understanding the patient’s history and considering the wider treatment journey.
Questions that help connect a recommendation to the patient’s priorities include:
- What change would you most like to see?
- Is there a particular event or timeframe you have in mind?
- How much downtime can you realistically accommodate?
- How often could you attend follow-up appointments?
- What would a manageable maintenance plan look like for you?
Where LED is appropriate, explain why you recommend it, how it fits with the rest of the plan, and what it costs. A clear rationale helps patients make an informed decision and understand the purpose of returning.
2. Create clear Dermalux Tri-Wave MD and Flex MD treatment pathways
Review your treatment menu and identify where Dermalux has a defined role. The webinar discusses preparation, recovery, and ongoing care as opportunities to consider within an individualised plan.
Give each pathway a clear structure: the patient goal, the reason for including LED, the proposed schedule, the review point and the total price. This makes the service easier for staff to explain and patients to follow.
| Stage | What to make clear |
| Consultation | Suitability, treatment objectives and the rationale for LED. |
| Initial course | Recommended appointments, costs and how progress will be reviewed. |
| Combination care | Where LED fits relative to another procedure, following the applicable protocol. |
| Maintenance | Whether ongoing sessions are appropriate and when to reassess. |
A documented pathway also makes scheduling more predictable. Your team can plan device time alongside other appointments and identify potential bottlenecks before they affect the patient experience.
3. Design a LED membership around retention and capacity
Memberships are a major theme of the webinar. Kate describes moving suitable patients from an initial treatment course to a monthly subscription, giving them a structured way to continue attending the clinic.
For the business, recurring payments can make revenue easier to forecast. For patients, a clearly defined membership can simplify budgeting and booking.
Before launching a LED phototherapy membership, define:
- The number of included visits and the clinical basis for their frequency.
- Available appointment times and booking rules.
- Review appointments and eligibility requirements.
- Cancellation, pause, and missed-appointment policies.
- The number of members your staff, space and devices can support.
In the webinar, Kate uses approximately £100 per month as a UK pricing illustration. Canadian clinics should set their own prices using local costs, capacity and service value. A membership needs to remain workable when patients use all the visits included.
4. Introduce maintenance at the beginning
Discussing maintenance early helps patients understand the potential commitment beyond an initial course. It also creates a natural opportunity to review progress and decide what comes next.
A useful plan explains the immediate objective, when results will be assessed, and whether continued care may be appropriate. The follow-up decision should reflect the patient’s response and goals.
From a practice perspective, planned reviews create continuity. They give the team an opportunity to answer questions, check satisfaction, and maintain the relationship over time.
5. Keep your team and patient education consistent
Kate highlights a familiar problem: clinics promote a service enthusiastically at launch, then gradually stop talking about it. Meanwhile, new patients and new social media followers may never have encountered that information.
Build ongoing education into your communication schedule. Explain what a session involves, how consultations work and why a practitioner might recommend LED within a treatment plan.
Internally, make sure reception staff, practitioners and marketing teams understand the same service structure. Revisit the offering regularly so pricing, booking information and patient explanations stay aligned.
For clinical background, your team can explore DermaSpark’s Clinical Resource Library alongside device-specific training and instructions.
6. Price packages around value and measure the contribution
One of the webinar’s most concrete examples concerns incorporating Dermalux into polynucleotide treatment packages. Kate reports adjusting the price by approximately £50 and generating around £27,000 in additional revenue over a nine-month period from that change.
She links the package’s value to the patient experience, and reports improved downtime in her practice. This is a speaker-reported UK clinic example, not a forecast for other clinics or evidence that the same result will follow in Canada.
The useful business lesson is to measure the contribution of a package change. Track the price difference, the number of packages sold, completion rates and the extra resources required to deliver the service.
Even where a treatment requires no device-specific consumables, delivery still has costs. Staff time, room use, cleaning, financing and equipment costs all matter when assessing profitability.
How should you measure Dermalux TriWave and Flex MD clinic performance?
Track utilization, patient retention and financial contribution together. A fuller diary is valuable when the appointments support appropriate care and make economic sense.
- Utilization: booked LED treatment time as a share of the time available.
- Course completion: how many patients complete their agreed plan.
- Retention: how many suitable patients continue into maintenance.
- Membership usage: actual visits compared with included visits and available capacity.
- Contribution: attributable revenue less the costs of delivering the service.
Compare these measures before and after a change to your offering. That helps you distinguish a successful package from an increase in bookings that leaves little additional margin.
Frequently asked questions
How can Dermalux Tri-Wave MD and Flex MD support clinic growth?
Dermalux Tri-Wave MD and Flex MD can be incorporated into suitable treatment courses, combination packages and maintenance services. These models create opportunities for repeat visits and recurring revenue. Actual performance depends on patient demand, pricing, utilization, and delivery costs.
Should a clinic sell Dermalux Tri-Wave MD and Flex MD as a standalone treatment or a package?
Either format may fit your clinic. The webinar places particular emphasis on integrating LED into a clearly explained treatment pathway. Choose the format according to patient suitability and goals, and make the included sessions and total price transparent.
How much should a Canadian clinic charge for a LED membership?
There is no universal price. Calculate the cost of delivering the included visits, assess appointment capacity and decide the margin needed. The webinar’s UK pricing example is an illustration, not a Canadian pricing recommendation.
What is the difference between Dermalux Tri-Wave MD and Flex MD?
Tri-Wave MD is the most powerful LED phototherapy system in the world, designed for medical-aesthetic clinics that target a wider range of skin conditions while emphasizing efficacy and quick clinical results. Flex MD is the most powerful portable LED device in the world, offering unmatched practicality, flexibility, and compatibility with any room setting.
DermaSpark can help compare the systems against your treatment requirements, space, and expected usage.
Where can Canadian clinics learn more about Dermalux?
Visit DermaSpark’s Dermalux product page or contact the team to discuss equipment options, training and a demonstration.
Build your clinic’s Dermalux plan
Whether you already own Dermalux or are considering LED phototherapy for your clinic, start with the patients you serve, the treatments you provide, and the capacity you have available.
Speak with a DermaSpark Dermalux specialist about choosing a system and integrating it into your practice.
Based on the webinar Maximizing Dermalux in Your Clinic: Patient Outcomes, Utilization & Practice Growth. Clinical examples and financial figures are attributed to the speakers; individual outcomes and business results vary.
